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Frequently Asked Questions
 
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Software We Like
Web Browser
E-Mail Client
Anti-Spyware
Anti-Virus
 
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Support Numbers

 
Chatham: 
519-436-1199
London: 
519-433-4811
Sarnia: 
519-344-2237
Windsor: 
519-258-2333
Long Distance: 
1-888-310-6674
24/7 Phone Support
 
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Frequently Asked Questions

 
How can I check my voice mail or administer my MNSi Home Phone Bundle service?
MNSi Home Phone Bundle customers may check their voice mail by going to myphone.mnsi.net
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How can I filter SPAM out of my e-mail?
Instructions on how to filter messages marked as [Possible Spam] from your inbox.
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How fast is my Internet connection?
Try our Bandwidth Speed Test. It may take a few minutes for the test to complete.
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How can I determine my IP address?
A quick way to determine your Internet Protocol (IP) address.
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Can I check my e-mail on the web?
You can check your mail on the web using MNSi's Webmail application. It can be reached here.
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How can I scan my computer for viruses?
Here is a link to a freely available online virus scanner. Specific virus removal tools can be found in the software download section. A free online scan can also be performed at Trend Micro's website.
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Where can I get drivers or information for my 56k modem?
Modemsite.com is a large source of information on 56k modems, including links to modem drivers. Click below to be taken to the site.
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How can I optimize my Linksys router for your high speed DSL service?
Read this article to find the settings you need for your Linksys router.
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How do I determine my account usage on MNSi?
Instructions to determine the number of hours you have used with your Internet account.
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How do I change my e-mail and login password?
Please contact Customer Service to change your password. Remember, if you change your password, you will have to change it in the Internet Access Software you are using as well.
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How do I upload my web pages to MNSi?
Instructions for uploading your web pages to MNSi using WS-FTP.
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How do I put a counter on my web page?
Find out how many hits your web pages are getting with our counter program. Simply insert the code on the page with a little modification and that's it!
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56k connection issues?
Connection Speeds Below 56k - A less than top speed connection is usually due to line quality limitations or high traffic areas. It is important to note that the initial connection rate is just that: initial. After the modem has negotiated a connection (especially a v.34 or K56Flex connection), it will occasionally renegotiate the line speed factoring in the line and traffic conditions. The idea is to get a good balance of performance and reliability. Trying to force a maximum-speed connection in such a case will often cause unstable connects or complete failure to connect and is not likely to change download times significantly. For additional information regarding 56k modems, their benefits, and limitations, click below to be taken to our 56k Technology Page.
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Why are my torrents so slow in the evening?
Customers served through wholesale arrangements with Bell Canada will be subject to their traffic management policies which include the application specific rate limiting of certain non-time sensitive peer to peer file sharing applications during peak usage hours. Where technology permits, customers served directly by MNSi's equipment are not subject to Bell Canada's traffic management policies. See our Network Management page for details
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Server Information
 

DNS (Domain Name Servers)

   
Primary: 216.8.137.203
Secondary:  216.8.137.204
Domain Name:  mnsi.net
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Mail Servers (POP/SMTP)
   
For MNSi Customers  
Incoming Mail Server (POP3):  in.mnsi.net
Outgoing Mail Server (SMTP):  out.mnsi.net
Secure Password Authentication:  No
   
For mDirect Customers  
Incoming Mail Server (POP3):  in.mdirect.net
Outgoing Mail Server (SMTP):  out.mdirect.net
Secure Password Authentication:  No
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