519-258-2333 · 1-888-310-6674

MNSi Billing Support

Contacts


Chatham: 519-436-1199
London: 519-433-4811
Sarnia: 519-344-2237
Windsor: 519-258-2333
Toll Free: 1-888-310-6674
Business Sales: 519-985-8415
Customer Service: accounts@mnsi.net
Business Sales: sales@mnsi.net

Business Hours


During the COVID-19 Pandemic we have modified office hours. The office is closed to the public but we are still accepting calls.

Monday to Friday 8:00 AM to 5:00 PM
Saturday Closed
Sunday Closed

Billing Procedures


Credit Card

Credit Card subscriptions will be charged automatically monthly. When paying by credit card, the only charges that will appear on your monthly statement are the automatically recurring amount for your subscription. Overage charges are billed separately and MNSi will contact you by letter mail and email to make payment arrangements. If you wish to cancel your subscription please call customer service.

The amount including HST will appear on your account statement. Any discrepancies should be brought to the attention of our Accounts Department as soon as possible.

Direct Payments From Account (PAP)

Direct Payment from Account, or Pre-Authorized Payment plan (PAP), allows quick, easy payment of your subscription automatically from your checking account. PAP subscriptions require a few weeks for set-up and approval, plus the following:

  1. Payment for your first month in advance.
  2. A blank cheque, with the word VOID written across it.
  3. An application form signed by the bank account holder.

Overage charges are billed separately and MNSi will contact you by letter mail and email to make payment arrangements. After your initial term expires, your bank account will be automatically debited each term, unless you contact us to cancel your subscription.

The amount including HST will appear on your account statement. Any discrepancies should be brought to the attention of our Accounts Department as soon as possible.

Invoicing

Invoicing is available to approved companies for six-month and twelve-month term plans. If you wish to cancel your subscription, please call customer service.

Billing FAQ


When Will Automatic Payments Be Made?

  • Pre-Authorized Payment plan (PAP) accounts are debited on your renewal date each month.
  • Credit Card accounts are currently processed on or before your renewal date each month.
  • Invoices, for approved accounts, are processed on the anniversary day of sign-up.

Who do I contact with questions about my account?

  • Questions specific to your account should be directed to our billing department at (519) 258-2333.
  • Our billing department can also be contacted at accounts@mnsi.net.
  • Do not call us to determine your account usage. Instead, click here for instructions.
  • Account information: To update your account information (Address, telephone, username/password, etc.), we can be reached at (519) 258-4307.

Where can I send my payments?

MNSi Telecom
Attention: Billing Department
3363 Tecumseh Rd E
Windsor ON N8W 1H4
Canada

When sending payments to MNSi, please be sure to include your email address (@mnsi.net) to ensure correct processing.