MNSi Support
Allow our professional and courteous staff to help you!
Customer Service
If you have questions about billing or payments, our customer service staff is waiting to help you during normal business hours. When calling for customer service press option 1.
During the COVID-19 Pandemic we have modified office hours. The office is closed to the public but we are still accepting calls.
| Monday to Friday | 8:00 AM to 5:00 PM |
|---|---|
| Saturday | Closed |
| Sunday | Closed |
London: 519-433-4811
Sarnia: 519-344-2237
Windsor: 519-258-2333
Toll Free: 1-888-310-6674
Business Sales: 519-985-8415
Customer Service: accounts@mnsi.net
Business Sales: sales@mnsi.net
Billing Information and FAQ
Technical Support
If you are having issues with your service or you have a question of a technical nature our technical support staff is waiting to help you 24/7. When calling for tech support press option 2.
Chatham: 519-436-1199London: 519-433-4811
Sarnia: 519-344-2237
Windsor: 519-258-2333
Toll Free: 1-888-310-6674
Business Sales: 519-985-8415
E-mail: support@mnsi.net
Speed Test
If you need to check your connection speed you can use:
Underground Fibre Construction
For information about MNSi's underground fibre construction click here
MNSi News
MNSi Receives Web Award of Excellence For Fourth Year
Tuesday 9th of February 2021 09:31 AMToday, MNSi Telecom was awarded a 2021 Canadian Web Award of Excellence - one of only two websites in the Windsor area to receive the recognition at the start of the year.
Free TV Previews Until May 31
Wednesday 6th of May 2020 03:55 PMHere's a list of channels currently available for free for television customers.
Free Super Channel Stations until April 30
Thursday 19th of March 2020 01:44 PMEffective now, until April 30, MNSi Telecom Television customers will receive a free preview of all Super Channel stations (788, 789, 791, 793) to help with those self-isolating.
MNSi Office Temporarily Closed to the Public
Wednesday 18th of March 2020 04:57 PMDue to the COVID-19 Pandemic, our office will be closed to the public. For support, customer service and billing inquiries please call our office at 519-258-2333.
COVID-19 Update - March 16, 2020
Monday 16th of March 2020 09:56 AMDue to the COVID-19 Pandemic, we will no longer be accepting cash payment in our offices. You may continue to pay your bill through credit card, debit or online bill payment through your bank. We also ask that for the protection of our employees, if you have travelled to a foreign country (including the United States) in the past 14 days, you please do not enter our offices, instead call us by phone at 519-258-2333. If you are exhibiting any cold or flu like symptoms we would ask that you please not enter our offices, instead call us by phone at 519-258-2333. Thank you for your cooperation with these temporary measures.
Support Articles
TV Channels missing? Let's fix that!
Friday 31st of January 2020 09:30 AMGuide to show missing channels.
Your views are important to us and we value your feedback. We will act on that feedback, whenever possible, to help improve our services or efficiency and focus on the needs of customers like you.
If you feel our support or services do not meet your expectations, you can make a complaint
MNSi services are subject to our Internet Access Agreement and other policies. Please review our Documents & Polices for details.
